Delivery

Within the UK we ship via DHL - all items are fully insured.

We ship international orders via FedEx or DHL - all items fully insured. All prices shown include all duties and customs.

Please note, all US orders over $2,500 go through an extra customs review, where the person who is accepting the goods is required to share their Social Security Number (SSN). Please be prepared to share this information with our delivery partners.

Returns

We hope you are delighted with your purchase, but we understand that sometimes a piece might not be quite right.

Upon receiving your order, you have 14 days to request a return. To do so, please contact us at concierge@lucydelius.co with your order number in the subject of the email and detailing your reason for return in the body of the email.  All items must be returned in an unused condition, in their original packaging.  Our client service team will email you a label for a fully tracked, signed and insured delivery service for you to affix to your package.

The cost of sending the return must be covered by the client and will be deducted from your refund amount.  Costs are as follows:

UK - £20 

EU - £50

US - £60 (flat fee)

ROW - dependent on location

All engraved, bespoke or made-to-order pieces, shipping, gift wrap and gift cards are non-refundable.

We aim to process all refunds within 14 days of receipt of the return. 

In the very rare event that your piece is faulty, contact us at concierge@lucydelius.co. Include your order number and a photograph of the fault. Once we have these details, we will be in contact to discuss next steps.  Your piece is guaranteed for one year against any manufacturing issues. Before evaluating a repair we take into consideration time owned and condition received.

Following the end of the guarantee period, we are happy to facilitate any repairs or re-plating at the cost to the customer.