FAQs

We carry stock of a large proportion of the collection.  Some items like rings are made to order and will be ready for you within 8 weeks.  If you are buying for a special occasion or date then please do get in contact as far ahead as possible so we can do our best to accommodate you.

Yes - many of our pieces can be engraved for a fee.  Please email studio@lucydelius.co for further information.

We are based in London and don't currently have a store.  Please have a look at our STOCKISTS page for information on where you might be able to try pieces on or email studio@lucydelius.co.  We have a calendar of trunk shows and events so please do sign up for our newsletter for more information on these.

Within the UK we ship via DHL - all items are fully insured.

We ship international orders via FedEx or DHL - all items fully insured.

All prices shown include all duties and customs

Whilst we hope you are delighted with your purchase, we understand that sometimes things are not quite right.

You have 14 days following receiving your purchase to notify us of request for a return.

In order to notify us of your desire to return your purchase please email studio@lucydelius.co with your order number

Items must be returned in an unused condition in their original packaging.

All sales are final on bespoke or made to order pieces

Returns must be covered by the client

Shipping, gift wrap and gift cards are non-refundable

In the rare case that you need to return a faulty item - please email studio@lucydelius.co with your order number and picture of the fault.  Once we have these details we will assess next steps.

We aim to process all refunds within 14 days of receipt of return.  Credited to the original payment method.

Items are crafted in Thailand, India and the UK from 14kt recycled gold, we work with workshops that have been certified by the Responsible Jewellery Council.

Rhodium is a metal alloy that comes in a range of colours. Iit is electroplated to the 14kt solid gold and provides depth and contrast to the jewellery.  Over time the black wears down, becoming a more subtle grey - like the oxidised Victorian silver jewellery we see so often today.  How long it will last depends on how often the piece is worn and what other substances it comes into contact with.

We offer a replating service - please email studio@lucydelius.co for more information.

All items are certified in accordance with the Hallmarking Act 1973

We get it, these are pieces you want to put on and never take off.  You're buying solid gold jewellery - these are pieces that if looked after will outlast us all!

With that in mind, it pays to be mindful!  If you swim, shower, gym in your black rhodium pieces then the black with fade over time (we offer a replating service, fear not).

If you are taking your jewellery off store them in the pouches they came in - separate earrings so they don't scratch, lay out your necklaces flat.

When it comes to cleaning your jewels, take a soft tooth brush (a children's one works best) and a squirt of fairy liquid.  Dry with a soft lint cloth.