FAQs

We carry stock of most of our collection. Some pieces, such as rings, are made to order, and will be ready for you within eight weeks. If you are buying for a special occasion or with a date in mind, contact us as far in advance as you can. We will do everything we can to accommodate you.

Yes, many of our pieces can be engraved. For further information, contact us at concierge@lucydelius.co

Visit our Stockists page for a full list of stores that carry our collection, or contact us at concierge@lucydelius.co to find out what's available where you are. If you'd like to meet to discuss a bespoke piece, we invite you to make an appointment at our west London studio.

UK orders are shipped using DHL. International orders are shipped via FedEx or DHL.

All items are always fully insured.

The prices shown include all duties and customs.

We hope you are delighted with your purchase, but we understand that sometimes it might not be quite right.

On receiving your order, you have 14 days to request a return. To do so, contact us at concierge@lucydelius.co. Include your order number. 

Note that all items must be returned in an unused condition, in their original packaging. The cost of sending the return must be covered by the client.

Shipping, gift wrap and gift cards are non-refundable.

On engraved, bespoke or made-to-order pieces, all purchases are final.

We aim to process all refunds within 14 days of receipt of the return. The full amount will be credited to the original payment method.

In the very rare event that your piece is faulty, contact us at concierge@lucydelius.co. Include your order number and a photograph of the fault. Once we have these details, we will be in contact to discuss next steps.

Our collection is crafted in workshops in Thailand and the UK, all of which have been certified by the Responsible Jewellery Council.

Rhodium is a rare and highly reflective metal. It is electroplated to 14-karat solid gold, giving the jewellery depth and contrast. Over time, black rhodium wears down to a more subtle grey, like the oxidised Victorian silver jewellery we see so often today. How long the finish lasts depends on how often the piece is worn, and which other substances it comes into contact with. We offer a replating service, and will be happy to replate it for you. Contact us at concierge@lucydelius.co.

All Lucy Delius pieces are hallmarked by the London Assay Office, in accordance with the Hallmarking Act of 1973.

Lucy Delius fine jewellery is always made from recycled solid gold. It can be worn day in, day out. If it’s looked after well, it will outlast us all. But it pays to be mindful.

If you do take your jewellery off, store it in the pouch it arrived in. Separate earrings so they don't scratch one another. Lay necklaces flat.

To clean your jewels, take a soft toothbrush – a child's one works well – and brush gently with washing up liquid. Dry with a microfibre cloth.

If you swim, shower or work out in your Antique Finish jewellery, the black rhodium plating will fade over time. We will be happy to replate it for you. Contact us at concierge@lucydelius.co.