Shipping & Returns
SHIPPING
We ship via Royal Mail, Next Day Delivery - all items are fully insured.
We ship international orders via FedEx - all items fully insured. Prices include all duties and customs taxes
RETURNS
Whilst we hope you are delighted with your purchase, we understand that sometimes things are not quite right.
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You have 14 days following receiving your purchase to notify us of request for a return.
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In order to notify us of your desire to return your purchase please email studio@lucydelius.co with your order number
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Items must be returned in an unused condition in their original packaging.
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All sales are final on bespoke or made to order pieces
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Returns must be covered by the client
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Shipping, gift wrap and gift cards are non-refundable
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In the rare case that you need to return a faulty item - please email studio@lucydelius.co with your order number and picture of the fault. Once we have these details we will assess next steps.
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We aim to process all refunds within 14 days of receipt of return. Credited to the original payment method.