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SHIPPING

We ship via Royal Mail, Next Day Delivery - all items are fully insured.

We ship international orders via FedEx - all items fully insured.  Prices include all duties and customs taxes

RETURNS

Whilst we hope you are delighted with your purchase, we understand that sometimes things are not quite right.

  • You have 14 days following receiving your purchase to notify us of request for a return.

  • In order to notify us of your desire to return your purchase please email studio@lucydelius.co with your order number

  • Items must be returned in an unused condition in their original packaging.

  • All sales are final on bespoke or made to order pieces

  • Returns must be covered by the client

  • Shipping, gift wrap and gift cards are non-refundable

  • In the rare case that you need to return a faulty item - please email studio@lucydelius.co with your order number and picture of the fault.  Once we have these details we will assess next steps.

  • We aim to process all refunds within 14 days of receipt of return.  Credited to the original payment method.

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